Front Office Desk Training

The front desk is often the point of initial contact for your customer, so it can leave a lasting impression of your business. You must have an employee with a friendly personality manning the desk, and the individual should be well-groomed and not eating or snapping gum. You can even have the person deliver a standard greeting to welcome the customer.

    Course objectives:

  • Acquire a friendly, welcoming, ready-to-help attitude
  • Be gate “opener” rather than “gatekeeper”
  • Become more aware of front office roles in organisation success.
  • Handle inquiries in a customer-friendly manner
  • Competently attend to complaints
  • Conduct themselves in a professional manner
  • Making customers feel special and valued
  • Taking responsibility for complete customer satisfaction
  • Managing impressions face-to-face and on the phone
  • Putting customer first

Who Should Attend?

All personnel with first contact with customers – customer relation officers, secretary/receptionists, security officers and cashier

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, reflection, quizzes and case studies. Participants will have the opportunity to discuss their challenges and share good practice.

Course Inclusions:

  • Comprehensive learning materials incl. exercise files
  • Post course telephone support
  • ‘Certificate of Attendance’ on completion of the course
  • Light lunch

Deal: 5% discount for two to four participants and 10% discount for 5 and above participants. We also offer virtual training on WhatsApp and Zoom. Contact us for details

Training Details

Duration

2-day

Time

10 am – 4 pm daily

Fee

N150,000 per participant.

Acct Name

Adoney Associates Limited

Acct No

4110014604 (Polaris Bank)

Venue

Lagos

Date

Batch A: Nov 28-29, 2023, Dec 6-7 2023.

Batch B: Jan 17-18, 2024,  Feb 19-20, 2024,  April 9-10, 2024,  June 18-19, 2024,  August 6-7, 2024,  Sep 24-25, 2024,  Oct 15-16, 2024,  Nov 25-26, 2024.

More details

Call: 08023660697, Call/WhatsApp:  07046181186
Email:adoneyassociates@gmail.com, info@adoneyasociates.com