Receptionist Skills

The role of the Receptionist is key in any organisation. First impressions count, and as the first point of contact with the client, it is up to you to make a good one! In this course, you will learn to greet clients and visitors professionally, to provide visitors with the information they need in the manner they need it, and to become more efficient in communicating on the phone. You will also learn and practice techniques to promote positive language, action words, and empathy statements to improve customer relations.

At the end of the training, participants will be able to:

  • Make the first impressions count with the client
  • Know how to greet clients and visitors professionally
  • Provide visitors with the necessary information they required
  • Become more efficient in communicating on the phone
  • Learn and practice techniques to promote positive language

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, reflection, quizzes and case studies. Participants will have the opportunity to discuss their challenges and share good practice.

Target Audience:

This course is designed for receptionists, secretaries and those who are working at the front office but would like to develop their skills.

Course Inclusions:

  • Comprehensive learning materials incl. exercise files
  • Post course telephone support
  • ‘Certificate of Attendance’ on completion of the course
  • Light lunch

Deal: 5% discount for two to four participants and 10% discount for 5 and above participants. We also offer virtual learning on WhatsApp and Zoom. Contact us for details.

Training Details

Duration

3-day

Time

10 am – 4 pm daily

Fee

N200,000 per participant.

Acct Name

Adoney Associates Limited

Acct No

4110014604 (Polaris Bank)

Venue

Lagos

Date

Batch A: Nov 27-29, 2023, Dec 13-15, 2023.

Batch B:  Jan 24-26, 2024,  Feb 13-15, 2024,  March 5-7, 2024,  April 17-19, 2024,  May 21-23, 2024,  June 26-28, 2024,  July 24-26, 2024,  August 7-9, 2024,  Sept 11-13, 2024,  Oct 22-24, 2024,  Nov 18-20, 2024,  Dec 2-4, 2024.

More details

Call: 08023660697, Call/WhatsApp:  07046181186
Email:adoneyassociates@gmail.com, info@adoneyasociates.com